Contact Support

If you have run into a problem that is not covered in the documentation, here is how to get help.

Before reaching out

Check the FAQ. Many common questions are answered there.
Check Common Issues. Step-by-step solutions for the most frequent problems.
Try refreshing the page and clearing your browser cache. This resolves a surprising number of issues.

The best way to report a bug or suggest a new feature is through GitHub Issues:

When reporting a bug, please include:

What you were trying to do. A brief description of the action you were taking.
What happened instead. Describe the unexpected behavior, error message, or blank screen you encountered.
Your browser and device. For example, "Chrome 120 on Windows 11" or "Safari on iPhone 15."
Screenshots or screen recordings. A picture is worth a thousand words. If you can capture what you see, it helps enormously.
Steps to reproduce. If you can reliably trigger the issue, list the steps so we can reproduce it on our end.

You can also reach us by email:

support@groceryroute.app

We aim to respond within 1-2 business days. Please include the same details listed above so we can help you as quickly as possible.

Be specific. "The map is broken" is harder to investigate than "The map does not load when I open Store X on Chrome."
Include the store name or list name if the issue is related to a specific one.
If the issue involves your account or subscription, mention the email address you use to sign in.